Shipping & Delivery Policy

This policy explains how orders on EKART are shipped and delivered.

Where we deliver

We deliver to most PIN codes in India through our logistics partners. If your PIN code cannot be served, you will be told at checkout or the order will be cancelled with a full refund.

Delivery charges

Delivery is free on orders above the free-delivery amount shown at checkout. Below it, a delivery charge is added and shown before you pay.

Delivery time

• Sellers usually ship within 1 to 3 working days of the order.
• Delivery then usually takes 3 to 7 working days, depending on your location. Remote areas may take longer.
• These are estimates; delays can happen because of weather, strikes or other events beyond our control.

Tracking

Once your order is shipped you can follow it in My Orders, with the courier's tracking number and latest status. You will also get updates by SMS, WhatsApp or email.

At delivery

• Please check that the parcel is sealed and undamaged before accepting it. If it looks tampered with, you may refuse it.
• For cash on delivery, please keep the exact amount ready.
• For open box deliveries, the delivery agent opens the parcel so you can check the item before accepting.
• If nobody is available, the courier will try again. After repeated failed attempts the parcel goes back to the seller; a prepaid order is then refunded.

Multiple sellers

An order with items from several sellers arrives in separate parcels, each shipped by its own seller.

Questions

For help with a delivery, contact us at aswini@ziagotechnologies.com or +918133900370.