Cancellation & Refund Policy

This policy explains when you can cancel an order on EKART, and how and when refunds are made.

Cancelling an order

• You can ask to cancel an order until the seller ships it. Write to aswini@ziagotechnologies.com or call +918133900370 with your order number.
• Once an order has been shipped it cannot be cancelled. You may refuse it at delivery, or return it after delivery under our Returns Policy.
• We or the seller may cancel an order if the product is out of stock, wrongly priced, or cannot be delivered to your address. You will be told, and anything you paid is refunded in full.

Refunds for cancelled orders

• Paid online: the full amount is refunded to the card, UPI or bank account you paid with.
• Cash on delivery: nothing was paid, so nothing needs to be refunded.

Refunds for returns

When a returned item reaches the seller and passes their check, the refund is started:

• Damaged, defective, wrong item, or not as described: the item's price and its delivery charge are refunded, and the return costs you nothing.
• Returned by choice (for example size, fit or change of mind): the item's price is refunded, less a return fee of ₹49 towards the pickup.

Open box deliveries

For products marked "Open box delivery", the delivery agent opens the parcel at your door so you can check it. If you refuse it there, a prepaid order is refunded in full, delivery charge included.

How and when you receive the refund

• Online payments: refunded to the original payment method. Banks usually take 5 to 7 working days to show it after we start the refund.
• Cash on delivery orders: refunded by bank transfer or UPI to the account you give when returning the item, usually within 5 to 7 working days after the return is accepted.

If a refund has not reached you within 10 working days, please write to aswini@ziagotechnologies.com with your order number.